Refund policy

We stand behind what we make. If something is wrong with your order, contact us at alex@whole-naturals.com with your order number and we will take care of it.

Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 30 days with your order number and a photo of the item. We will send a replacement at no cost to you, and in most cases there is nothing to send back. We cover the costs.

If you are not satisfied
Contact us within 30 days of delivery and tell us what happened. We look at these case by case and will work with you to find a fair solution. We do not ask customers to pay for return shipping.

Returns
Do not send anything back before contacting us. Items sent back without arranging a return first cannot be accepted. If we do ask for an item to be returned, we will send instructions and cover the shipping.

Opened bottles
For hygiene reasons we cannot resell an opened bottle, so opened items are handled under the section above rather than as a standard return. Unopened items in their original packaging can be returned within the 30-day window. Gift cards cannot be returned.

Refunds
Where a refund is agreed, it is issued to your original payment method within 10 business days of approval. Your bank or credit card company may need additional time to post it. If more than 15 business days have passed since a refund was approved, contact us at alex@whole-naturals.com.

Questions about any of this: alex@whole-naturals.com